Terms of Service
1. Acceptance
By engaging EdCo Fulfillment LLC ("EdCo") services or using the client portal, you accept these Terms of Service. If you disagree, do not use the service. Where these terms and a signed contract differ, the signed contract prevails.
2. Services provided
EdCo provides 3PL services: receiving, storage, order fulfillment (pick & pack), returns management, kitting and FBA prep. Specific scope and prices are agreed in writing (quote) before operation start.
3. Client inventory
- The client retains ownership of their merchandise at all times.
- EdCo keeps photo evidence upon receiving each shipment.
- Prohibited products are those listed in Section 4.2 of the standard contract, with no exception by agreement: among them food and other perishables, hazardous materials including loose lithium cells or batteries not installed in equipment, weapons and illegal items. Each category is answered with its clause at Can we store your product?
- EdCo may reject inventory not meeting packaging or labeling standards.
4. Pricing and billing
- Standard rates published in the edcofulfillment.com calculator are firm: pick & pack, per-position storage and additional item. Special services (custom packaging, complex kitting, dimensional weight, non-standard materials) are quoted in writing and listed explicitly before operations begin. No charge is applied that was not disclosed in advance.
- Monthly billing, with detail of charges per service.
- Payment term: fifteen (15) calendar days from the invoice date, unless the signed contract provides otherwise (contract Section 6.2).
- Late payments carry a late charge of 1.5% per month on the outstanding balance. Services may be suspended, and inventory retained, until undisputed invoices are paid (Section 6.3).
5. Liability
- EdCo's total liability, for any cause, is capped at the lower of three (3) months of fees paid or payable by the client, including any deposit held, or the declared value of the affected units (contract Section 5.4).
- EdCo is NOT liable for: carrier delays, errors in data provided by the client, third-party shipping rate fluctuations.
- Because Section 5.4 caps EdCo's liability as stated above, the client is advised that carrying its own cover on the inventory is the sound answer where the goods are worth materially more.
6. Cancellation
Either party may terminate the service with thirty (30) days' written notice (contract Section 8.2). Upon termination, the client has fifteen (15) business days to remove its inventory (Section 8.4). After that period, storage continues to bill at the client's rates, and inventory not removed may be disposed of after fifteen (15) days' written notice. Inventory that is sold is sold only under ORS 77.2090 and ORS 77.2100 (Section 8.5).
7. Confidentiality
Commercial information, client lists, prices and volumes are confidential. Neither EdCo nor the client discloses the other's data to third parties without written authorization, except for legal obligations.
8. Modifications
A signed contract is modified only in writing signed by both parties (contract Section 11.2), and an update to this page does not modify it. The rates a client signed at stay that client's for as long as the contract remains continuously in effect, and published increases apply to new clients only (Section 3.3).
9. Governing law and jurisdiction
These terms are governed by the laws of the State of Oregon, USA. Any dispute is resolved in the competent courts of Multnomah County, Oregon.